Introduction
Welcome to doonproperties.in (hereinafter referred to as “Website,” “we,” “us,” or “our”). We are a Dehradun-centric platform dedicated to property sale, purchase, and rental listings.
Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile version, or related services (collectively, the “Services”).
By using doonproperties.in, you consent to the data practices described in this policy.
Information We Collect
We collect information to provide better property matching services in the Dehradun real estate market.
Information You Provide Directly
– Contact Details: Name, email address, phone number, city (Dehradun localities like Rajpur Road, Ballupur, Clement Town, Vasant Vihar, etc.)
– Property Details: Address, type (residential/commercial/land), price, rental amount, area (sq. ft./sq. m.), photographs, documents (e.g., property tax receipt)
– Account Information: Username, password, profile preferences
– Communication: Messages exchanged via our inquiry forms, emails, or WhatsApp (if integrated)
Information Collected Automatically
– Usage Data: IP address, browser type, device ID, pages visited (e.g., “2BHK in Patel Nagar”), time spent, search filters
– Location Data: Approximate location based on IP address (Dehradun-specific geo-analytics)
– Cookies & Tracking: We use cookies to remember your searches, saved listings, and login status.
Information from Third Parties
– Social Logins: If you sign in via Google/Facebook, we receive your public profile and email.
– Payment Processors: If we introduce paid featured listings, payment data is handled by Razorpay/Stripe; we do not store full card details.
How We Use Your Information
We use the collected information for purposes such as:
- To create and manage user accounts
- To list and promote properties for sale or rent
- To connect buyers, sellers, and agents
- To improve website performance and user experience
- To send updates, notifications, or promotional content
Sharing of Your Information
We do not sell your personal data. We may share it only in these contexts:
– With Other Users: If you post a property, your contact info (as configured) is visible to potential buyers/renters.
– Service Providers: Hosting (e.g., AWS India region), cloud storage, SMS/email services (e.g., Twilio, SendGrid)
– Legal Authorities: If required by law (e.g., dispute over property ownership, tax investigation)
– Business Transfers: If doonproperties.in is acquired or merged, your data will be transferred with notice.
> Note for Dehradun users: We may share limited info with registered real estate agents/brokers who have signed a confidentiality agreement with us.
Data Retention
– Active listings: Retained until you delete or expiry (max 90 days after listing end).
– Inactive accounts: Deleted after 12 months of inactivity.
– Inquiry messages: Retained for 6 months for dispute resolution.
– Log files: Retained for 60 days.
You may request deletion anytime (see Section 9).
Cookies & Tracking Technologies
We use:
– Essential cookies: For login, posting properties.
– Functional cookies: To remember your preferred localities (e.g., “Show only listings in Mussoorie Road”).
– Analytics cookies: Google Analytics (anonymized IP).
You can disable cookies via browser settings, but some features (e.g., saved searches) may break.
Data Security
We implement reasonable security practices as required under Indian law:
– Encryption: TLS 1.2+ for data transmission.
– Storage: Passwords hashed (bcrypt). Property images stored with access control.
– Access Control: Only authorised doonproperties.in staff can view user contact details for support.
However, no internet transmission is 100% secure. You are responsible for keeping your login credentials confidential.
Your Rights (Under Indian DPDPA & IT Act)
You have the following rights regarding your personal data:
– Right to Access: Request a copy of data we hold about you.
– Right to Correction: Fix incorrect contact info or property details.
– Right to Erasure: Request deletion of your account and personal data (subject to legal retention, e.g., unresolved property disputes).
– Right to Withdraw Consent: Opt out of promotional emails or location tracking.
– Right to Grievance Redressal: File a complaint with our Nodal Officer (see Section 10).
To exercise these rights, email us at info.doonproperties@gmail.com.
Children’s Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we discover such data, we will delete it.
Grievance Officer (as per IT Rules, 2021)
We have appointed a Nodal Grievance Officer for Dehradun jurisdiction:
Name: Virendra Singh
Designation: Compliance Officer
Email: info.doonproperties@gmail.com
Address: 155 Baniyawala, Arkediagrant tea estate, Dehradun 248007
Response Time:** Within 48 hours (business days), resolution within 30 days as per IT Rules.
Third-Party Links
Our website may contain links to external sites (e.g., bank loan calculators, municipal corporation of Dehradun). We are not responsible for their privacy practices. Please review their policies separately.
Changes to This Privacy Policy
We may update this policy periodically (e.g., due to new Indian data protection rules or change in Dehradun RERA requirements). The “Last Updated” date at the top will reflect changes. For material changes, we will notify you via email or a prominent notice on the website
Consent to Transfer Data
Your information may be processed on servers located outside India (e.g., if using global CRM tools). By using doonproperties.in, you consent to such transfer, provided we ensure adequate safeguards as per Indian law.
Contact Us
If you have any questions about this Privacy Policy or wish to report a privacy incident related to a Dehradun property listing:
-Email: info.doonproperties@gmail.com
– Phone: +917500488029
-Post: 155 Baniyawala, Arkediagrant tea estate, Dehradun 248007